Across
- 2. bias a distortion of judgment about a person or group because of their culture or social class
- 3. the uttering of sounds, may be clear or unclear to the listener
- 6. acceptance of something as fact without evidence or proof
- 8. vagueness or lack of clarity
- 9. tendency toward uniformity in each occurrence
- 10. explanation or qualification of something
- 11. clear in intended meaning
- 12. preferential treatment or mistreatment of a person based on age, gender, race, etc.
- 13. the overall emotional stance that a worker adopts toward his or her job duties, customers, & co-workers
Down
- 1. communication communication expressed through body language such as facial expression
- 4. to keep information about a customer from being disclosed without his or her consent
- 5. discrepancy difference in meaning between the message sent and the message received
- 7. the ability to convey a message or an idea to another person both verbally and non-verbally
- 8. the overall look that an employee presents on the job