Across
- 2. Voice Of the Customer
- 4. Listening this way shows you understand
- 6. Acknowledge Respond Move forward
- 9. Displaying this builds confidence in Spectrum
- 13. A service interruption
- 14. Fixed on the phone, Truck Roll, Escalated, referred to a third party
Down
- 1. Don't forget to _______
- 3. How our service is delivered
- 5. Part of the call to set the tone
- 7. Build this with customers
- 8. The Power of _______
- 10. We provide great customer__
- 11. HIT
- 12. Escalate to them first!