Across
- 3. state of having an incoming call
- 5. Kitopi's slogan: "Satisfy the World's ______"
- 9. the annual celebration of the importance of customer service is _________. 3 words.
- 10. compensation offered to the customer for the inconvenience he experienced.
- 11. tool we are using to do a call.
Down
- 1. state of doing an outgoing call
- 2. sysnonym of standard
- 4. feeling of enjoyment, contentment and pleasure.
- 6. when speaking to customer you should vary the _____ of your voice.
- 7. Your tone of voice in the greeting should be _____.
- 8. we prefer this value over individual
- 9. a person who buys goods or a service