Across
- 2. A term for the period of time a customer has to wait for service.
- 6. Service Week The week dedicated to celebrating exceptional customer service.
- 7. he quality of being polite and attentive to customers' needs.
- 8. A platform where customers can log and monitor their own tickets
Down
- 1. The act of addressing and resolving customer issues
- 3. Expectations A term for going the extra mile to make customers happy.
- 4. A software system used to manage customer interactions.
- 5. An acronym for the department responsible for assisting customers
- 7. A measurement of how satisfied customers are with a service