Across
- 3. Don't try to remove this from a sick computer!
- 5. This JMU role has a standard link for activation
- 7. The upcoming OSX
- 10. Title of remedy ticket (that customer's may see!)
- 11. analyst in charge for the day
- 12. rules we have follow while at work (like the dress code)
- 14. Exchange, Wireless, Canvas, etc.
- 16. The name of the Help Desk plant
Down
- 1. Our title
- 2. Internal Help Desk knowledge base
- 4. public knowledge store with lots of step-by-step instructions
- 6. VPN client
- 8. Where to find the status of an account
- 9. the only kind of repair we do (under warranty)
- 13. formally known as "walk-ins"
- 15. Special notification about an account listed in account monitor.
- 17. It's the letters...