Customer Service Week 2016

3. The ____ is why we are here.
5. Your most important communication tool when you're on the phone is your ____.
7. Understanding and identifying with your customers' feelings is called ____.
8. Brand with an orange logo.
9. Treat each customer as if they're the ____ one you'll deal with that day.
11. Customers who have their complaints satisfactorily resolved tell an average of how many people?
12. Customer complaints should be seen as ____ to improve service.
14. A positive one will make your day better.
15. The most important customer service skill is ____.
16. Anticipating problems, heading them off and alerting customers is being ____.

1. You start each call with a friendly ____.
2. Brand with a green logo.
3. The annual celebration of the importance of customer service is ____. (3 words)
4. Brand with a multi-color logo.
6. You sound more relaxed and friendly when you ____ while talking on the phone.
10. Delighting your customers means ____ their expectations.
13. Taking personal responsibility for a customer's complaint is taking ____.