Across
- 1. Treat everyone with respect and
- 3. To hear with intention
- 4. Shoot
- 6. If the caller is upset stay
- 10. Work done by one person or a group that benefits another
- 12. Recognize with gratitude: be grateful for
- 13. Communicate
Down
- 2. without this there is no Aflac
- 5. Your Problem
- 6. To transmit Information
- 7. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
- 8. Being of service or assistance
- 9. Cover the customer: not your
- 11. Know Your