Across
- 1. Always go the ________ mile
- 4. Transmit information
- 5. The act of giving support to someone
- 7. Work done by one person or group that benefits another
- 10. Very concerned about the needs of others
- 11. Recognize with gratitude; be grateful for
- 12. Watch your ______ when speaking to customers
- 13. Lend a hand
- 15. Being of service or assistance
- 17. Working with a spirit of cooperation and collaboration
- 18. Hear with intention
- 20. Always provide __________ customer service
Down
- 2. The opportunity to pay a bill late without having services shut off is an
- 3. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
- 6. show _________ towards the customer
- 8. Settle or find a solution to
- 9. To receive input
- 11. A form used in making a request
- 14. Someone who pays for services
- 16. Transfer of information
- 19. If the caller is upset, stay