Across
- 1. Put yourself in the customer's _________.
- 3. Always ask permission before placing a caller on ________.
- 8. A facial expression characterized by turning up the corners of the mouth.
- 11. This action shows you understand the caller's feelings.
- 12. Watch your _______when speaking to the customer.
- 13. Delighting your customers mean _______ their expectations.
- 14. The people you serve each day are _______.
- 15. Thank you for being part of our customer service ________!
Down
- 2. Customer complaints should be seen as _______ to improve service.
- 4. Being a good ________is an important aspect of communicating with customers.
- 5. Start each call with a __________.
- 6. To solve a customer's problem you should always do your __________.
- 7. Customers and coworkers both deserve your _______.
- 9. If you do this you will calm down.
- 10. We value our customer's feedback by offering a _________.