Across
- 1. To solve a customer's problem you should always do your ________.
- 3. Always ask permission before placing a caller on ____.
- 6. The people you serve each day are ___________.
- 9. If you do this you will calm down.
- 11. Being a good _______ is an important aspect of communicating with customers.
- 13. Start each call with a __________.
- 14. Thank you for being part of our customer service ____!
Down
- 2. Put yourself in the customer's ______.
- 4. Customer complaints should be seen as _______ to improve service.
- 5. Watch your _____when speaking to the customer.
- 7. Delighting your customers mean _______ their expectations.
- 8. A facial expression characterized by turning up the corners of the mouth.
- 10. This action shows you understand the caller's feelings.
- 12. We value our customer's feedback by offering a ______.