Across
- 2. we should check __ every day to see recognitions and enhancements
- 6. we are all ONE __
- 8. the annual celebration of the importance of customer service is __ (3 words)
- 9. offering a customer additional products or services is called __ (2 words)
- 11. taking personal responsibility for a customer's complaint is taking __
- 12. you sound more relaxed and friendly when you __ while talking on the phone
Down
- 1. customer complaints should be seen as __ to improve service
- 3. anticipating problems, heading them off and alerting customer is being __
- 4. when speaking with customers you should vary the __ of your voice
- 5. delighting your customers means __ their expectations
- 7. with any customers it's important to let them do this, __
- 10. treat each customer as if they're the __ one you'll deal with that day