Across
- 3. Where customers see a list of their cases
- 6. What does the K in KB article stand for
- 8. If it's not in the case it didn't happen
- 11. Case status Engineering fixing issue for future release
- 15. Child case related to database copy
Down
- 1. Solution field provided to customer
- 2. How many products are in Cadency
- 4. Case associated with parent case
- 5. No users can login
- 7. Case raised to management by customer
- 9. Conversation attached to case
- 10. Case that requires assistance from other teams
- 12. A customers feedback for closed cases
- 13. Old Engineering case
- 14. Case for Engineering