Across
- 5. Being of service or assistance
- 7. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
- 8. Customers that put their services on vacation over the summer are called
- 9. The opportunity to pay a bill late without having services shut off is an
- 10. Work done by one person or group that benefits another
- 11. If the caller is upset, stay
- 12. Watch your __________when speaking to customers
Down
- 1. Transmit information
- 2. The first known use of a ___________was in 1885
- 3. A form used in making a request
- 4. Someone who pays for services
- 6. Hear with intention
- 9. Recognize with gratitude