Across
- 2. The ability to understand and share the feelings of customers.
- 4. Information provided by customers about their experience.
- 7. Assistance provided to customers to resolve their issues.
- 9. An event or activity to honor Customer Service Week.
- 10. The level of interaction and involvement between customers and service providers.
- 11. The act of solving a customer's problem or complaint.
- 13. Introducing new ideas or methods to enhance customer service.
- 14. Collaborative effort of a group to achieve a common goal in customer service.
Down
- 1. A measure of how happy customers are with a service.
- 3. The act of recognizing and valuing customer service efforts.
- 5. The quality of being outstanding or extremely good in service.
- 6. Acknowledging and rewarding employees for their hard work.
- 8. The process of teaching employees the skills they need for excellent customer service.
- 9. The process of sharing information effectively with customers.
- 12. Politeness in one's attitude and behavior toward customers.