Across
- 6. Worthy of confidence
- 7. Nothing-to-hide communication
- 8. “Have a ___ day!” sign-off word.
- 9. What you do when someone says “Cheese!”.
- 10. “In the customer’s shoes” understanding
Down
- 1. Acting before issues arise
- 2. Doing the right thing
- 3. “I’ve-got-this” mindset
- 4. Please-and-thank-you behavior
- 5. Listening with full focus