Across
- 3. the mental and emotional condition of an individual or a group
- 5. the combined action of a group of people.
- 8. a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
- 9. degree of excellence AKA your QA score
- 10. to validate the purpose of the call
Down
- 1. the quality of being committed to a task or purpose
- 2. a feeling or expression of admiration or approval
- 4. readiness to show appreciation for and to return kindness.
- 6. Average Handle Time <400 seconds if you didn't know>
- 7. freedom from mistake or error