Across
- 2. When customers rturn again and again, you've earned their _____.
- 8. Keep a _____ in your voice.
- 11. Coworkers and customer both deserve your ______.
- 12. Read details back to customers to be ____ you've heard the correct information.
- 13. We're proud to have you on our customer service _____!
- 14. Positive word of _____ is a great way to bring in new customers.
- 15. Having _____ for customers shows you care.
- 16. Impress customers and make them eager to _____ you to others.
Down
- 1. Remember: ______ are always right.
- 3. Customers appreciate it when you go ____ and beyond to help them.
- 4. ______ impressions are important. Be polite to customers no matter what.
- 5. Go the extra _____ for your customers.
- 6. Always try your _____ to solve customer problems.
- 7. Being a good _____ is an important aspect of communicating with customers.
- 9. Stressed at work? Take a few deep ______.
- 10. Don't be distracted, stay ______ on your customer.
- 12. Put yourself in the customer's ______.