Across
- 2. Making sure the customer is happy with the resolution
- 7. Being accessible to customer needs
- 10. Acknowledging issues before they become a problem
- 11. Being able to truly listen to customers
- 12. The ability to understand the customer's perspective
- 13. What's for lunch tomorrow?
- 15. What was served for breakfast yesterday?
- 16. Being able to hear customers and respond appropriately
Down
- 1. Communicating clearly with customers, especially if there are any service issues
- 3. Who was the Regional winner of last years Unsurpassed Customer Service Award?
- 4. providing more than what was initially promised to a customer.
- 5. The act of suggesting someone for a award
- 6. This weeks first day activity
- 8. A feeling or expression of admiration, approval, or gratitude.
- 9. Being patient is important for helping customers work through issues
- 14. be better than