Across
- 1. Number of departments in Centralized Operations
- 6. Understanding customers' feelings
- 9. Person that resolves issues for customers
- 10. Opposite of credit
- 11. Essential soft skill for active listening
- 13. A promise to call the customer back
Down
- 2. Standard greeting closing phrase
- 3. Common tool used to verify customer's identity
- 4. Outcome of solving a problem
- 5. Working together across departments
- 7. How you should present yourself on calls
- 8. An account customers' will ask about
- 12. Platform that Treasury Management owns