Across
- 2. A virtue to have when dealing with an angry customer
- 5. Another word for "help" or "assistance"
- 7. A way to track customer feedback
- 10. 1st word - A way to visit us in person
- 12. A phrase used to greet someone
- 13. Another word for "fixing a problem"
- 14. Customers should never be kept on this too long
- 16. A polite way to end a conversation
- 17. Saying "Please", "Thank you", "You're Welcome", is good customer service ____.
- 21. Furthering your knowledge base
- 23. To meet or go beyond what a customer hopes for
- 24. Another way a customer can reach out to us
- 25. 2nd word - A way to visit us in person
- 26. Customers often expect this type of reply, meaning "done with out delay"
Down
- 1. How satisfied customers feel with their consistently working services.
- 3. Saying "I understand" is showing this important skill
- 4. A phrase used to apologize
- 6. A person who receives a service
- 8. A solution that works for both the customer and company is a ____.
- 9. A written evaluation of a product or a service online
- 11. Something you give when you've made a mistake
- 15. the opposite of rude, always required in customer service
- 18. When you say "Thank you" You are showing this
- 19. A person who provides assistance
- 20. One of the services we provide
- 22. 1 way a customer can contact us