Across
- 1. The possibility of loss or damage.
- 5. The act of solving a customer's issue.
- 6. An entry recording an amount.
- 7. Information from customers used to improve service.
- 9. Trust allowing one party to provide resources to another party.
- 11. A contract of insurance.
- 14. A loan secured by real property.
- 16. A financial Institution.
- 17. Assistance provided to customers.
Down
- 2. The cost of borrowing money or the earnings of savings.
- 3. A person who helps others with financial advice.
- 4. Duration period of a loan or policy.
- 8. Request for payment under an insurance policy.
- 10. Understanding and sharing the feelings of customers.
- 12. Money lent to a borrower with interest.
- 13. The extent of protection provided by an insurance policy.
- 15. Assistance provided to customers.