Across
- 3. If you don't know the answer to a question, refer to this helpful tool
- 6. A tool used to communcate with other internal departments
- 10. We strive for first call...
- 11. If a customer is upset, we should be...
Down
- 1. When speaking to customers, they should hear this in our voice
- 2. An email message that reads "Way to..."
- 4. We provide a wonderful Gexa...
- 5. To identify customer cues, it's important that we...
- 7. The team that manages email communcations with customers
- 8. A payment arrangement that allows a customer to pay their bill after the due date but before the due date of the next bill
- 9. When handling sales calls, you should always attempt to...
- 12. To add Auto Bill Pay, customers should log into