Across
- 4. hear with intention
- 6. the opportunity to pay a bill late without having services shut off is an
- 8. Transmit information
- 10. watch your ____ when speaking to customers
- 11. being of service or assistance
- 12. a facial expression characteried by turning up the corners of the mouth; usually shows pleasure of amusement
Down
- 1. recognize with gratitude;be greatful for
- 2. The first known use of a _____ was in 1885
- 3. work done by one person or group that benefits another
- 5. to add autopay a customer must log into
- 7. Someone who pays for goods or services
- 9. if the caller is upset, stay