Customer Service Week

5. If a customer wants to stop receiving Push Notifications they need to do this
7. The street where our call center is located
8. An active member with ≥ 2 billing cycles is known as this type of customer
11. Opt-out requests go to this department
14. The month that Customer Service Appreciation week falls in
15. He is the senior director of the San Diego call center
16. Average number of calls needed per hour

1. To receive a call, you should use this status
2. What the "B" stands for in BLU
3. The newest brand to be added to the PeopleConnect family
4. You use this resource to find verbatims and chat templates
6. They are the reason for our jobs
9. Type of fraud where caller knows the person who created the account
10. We send our chats through this system
12. Rather than logging into a customer's account we use this to help with searches
13. A SD Assistant Manager