Across
- 1. What does the 'H' in CASH stand for?
- 3. Be mindful of your ______ when speaking to customers
- 5. Another word for a difficult customer
- 8. What does the 'C' in CASH stand for?
Down
- 2. Greet every customer with a smile
- 3. Don't forget to say this before you hang up
- 4. I must introduce myself to the customer by _______.
- 5. Customer complaints should be seen as a source of _________ service.
- 6. What does the 'A' in CASH stand for?
- 7. What does the 'S' in CASH stand for?