Across
- 2. Assistance or support for customers
- 4. Customers and People are our ____ and soul
- 8. You need to ask these to find out what the customer wants
- 10. Using phrases like please and thank you is being _____
- 11. Someone who pays for goods and services
- 13. Smile while you _____
- 14. Be concerned about the customer
- 15. Recognize with gratitude; be grateful for
- 16. The first known use of a _____ was in 1885
- 18. We should use these types of words on our calls
- 20. We create these memories
Down
- 1. Service is about the way we ____ our customers
- 3. Hear with intention
- 5. Action that produces the desired result for customers
- 6. How we want our customers to feel as a result of our service
- 7. Transmit Information
- 9. It's not sympathy but shows we understand
- 12. What the customer wants from us if there is a problem
- 17. The standards our customers expect
- 19. To meet customer needs and wants