Across
- 4. The act of helping someone.
- 5. The quality of being friendly, generous, and considerate
- 7. The 'I' in IBC.
- 10. There is never a traffic jam on this mile.
- 11. "Make me feel ________!"
- 14. "__________, not tricks, keeps our customers loyal."
- 15. The art of putting yourself in the position of the customer.
- 16. This rule is our number one priority when communicating with customers
Down
- 1. _____________ outsells promises.
- 2. A facial expression formed primarily by flexing the muscles at the sides of the mouth
- 3. The key to effective communication.
- 6. Is contagious.
- 8. One who purchases Mary Kay products.
- 9. A means of solving a problem or dealing with a difficult situation.
- 12. A person's ability to wait something out or endure something, without getting angry or frustrated.
- 13. Can be positive or negative; an expression of favor or disfavor toward a person, place, thing, or event.