Across
- 2. How long must it take for us to respond to a routine correspondence from a customer?
- 4. You will be able to gain a competitive advantage over your competitors if the customers are satisfied with the ……….
- 6. There are five attributes of a Zenith Person. True or False?
- 7. The official 2021 Customer Service Week theme is The…….
- 11. The Global Customer Service week is usually celebrated in the ……… week of October every year.
- 15. I am the Key Test that entreats you to act quickly on issues. Who am I?
- 16. When you’re trusted by customers, they are more likely to be …. to the brand.
- 18. When talking to customers always remember their ……….
- 19. Pay attention to customer opinions and ……………
- 21. Always think about how your current actions and ……… will influence customers and the people around you.
- 25. Develop a reputation for reliability; never make a ………. that you can’t keep. Your word is your bond.
- 27. I am the perfect epitome of the statement there is no “I’ in team When you truly embrace me, you are called reliable. Who am I?
- 29. Keep your word and show ………...so you can preserve trust.
Down
- 1. Taking ownership of your works requires you to take ……….. measures in your daily duties.
- 3. Always deliver more than ………….. to the customers and your employers by putting more effort.
- 5. Ensure customers are fully briefed on product features at time of ……….
- 8. Your sheer commitment and diligence towards your ………..will encourage others to follow in your footsteps
- 9. Understanding and identifying with your customers’ feelings is called ……………….
- 10. The most important person on the Bank’s premises is the?
- 11. I am the Key Test that hates loose ends, I entreat you to be the captain of your ship. Who am I?
- 12. Accurate customer service will build ……………amongst consumers.
- 13. Always use a ………...language when interacting with customers.
- 14. The GCSW theme is illustrated in red, turquoise and gold logo. True or False?
- 17. The ….. Customer Service week originated from USA in 1992.
- 20. Get in the habit of ………. phone calls, e-mails and other correspondence quickly.
- 22. Productive employees get the required ………………….
- 23. Through active ………you can better understand the needs of customers and address them accordingly.
- 24. When we exceed customer’s expectations, we …………….. them.
- 26. Avoid errors as expectations will not be met and customers will be……….
- 28. To be eligible for the Zenith Controller loan you must receive your ……….. through the controller and accountant General’s department.