Across
- 4. The Gradebook scores do not appear in the Connect Gradebook until after the what
- 7. The 14-day courtesy access countdown starts when how many students register in a week regardless of whether they use Courtesy Access
- 10. For MH Campus Classic Escalations, the User Context Details is required, please let me know what article # we can refer to
- 11. How many siblings does Kim Kessler have (whole siblings, no half)
- 13. If you incorrectly escalate a Jira ticket, you can move it in Jira by selecting More and then what?
- 14. What 2 days are Kim’s scheduled days off____&______
- 15. Where do agents go to request a day off (PTO, vacation, VTO)
- 16. For know issues, we usually assign what type of case to show they issues are related
- 17. What 2 days are Niki’s scheduled days off____&______?
Down
- 1. When out of adherence for any reason, who should you email(no underscores needed) ______@mheducation.com
- 2. Per article: 26979. What school requested that the Buy Online option be disabled for all titles. Students must purchase an access code from the school bookstore
- 3. What article should agents be following for “unresponsive chats
- 5. What is the e-mail address agents use when calling off for the day_______@mheducation.com(no underscores needed
- 6. How many training waves have we had so far since we started our 1st wave in Nov 2020
- 8. Who do agents call to report power, internet outages
- 9. What 2 days are Erica’s scheduled days off____&______
- 12. What is the name of Kim’s adored lovable cat(lol)