Across
- 2. Have I met your _______?
- 5. make small talk to avoid this.
- 10. amount of time a customer is left on hold.
- 15. Transfer number from one carrier to another.
- 17. Things you can do without approval are within you _______.
- 19. You should always act with a ___________.
- 21. Monthly meeting with your Supervisor.
- 22. Another way to communicate with a customer.
- 23. How many chats are monitored a month.
- 25. one of the KPI categories.
- 26. I understand, I am sorry to hear about that.
- 27. You can assist with these, when the customer’s card is on file.
- 28. life threatening emergency situations.
- 29. You can give balance a balance and take a payment only from this type of customer.
- 31. How we treat our customers
- 33. How many days can a line stay in Lost Stolen
- 34. This a monthly financing device option.
- 36. average amount of calls taken.
- 37. Always use the customer’s _______ in your introduction.
Down
- 1. What we call a bill.
- 3. Our President.
- 4. SAA, SMS,and Switch are all foirms of internal what?
- 6. verify password or ssn from this person.
- 7. These are announced every quarter.
- 8. ________ customers receive a monthly discount of $12.75
- 9. A credit check is not required with this type of account.
- 11. before asking for assistance you should check your ______.
- 12. Their extension is “0”.
- 13. verify password or address from this person.
- 14. Interop, Pocket Geek, and Switch are all ______ that we use.
- 16. 25GB of free data is an example of a ________.
- 18. Don't take it_______.
- 20. A sim card that has both 3FF and 4FF on one card.
- 24. being at the proper place at your designated time.
- 30. When a customer has overages we might do this
- 31. What you do to let the customer vent.
- 32. Acronym for requested suspension.
- 35. What the P stands for in CPNI.
- 36. Acronym for consumer/ customer proprietary network information