Across
- 5. make small talk to avoid this.
- 6. How many chats are monitored a month.
- 8. Always use the customer’s _______ in your introduction.
- 10. This a monthly financing device option.
- 13. When a customer has overages we might do this
- 15. These are announced every quarter.
- 16. Transfer number from one carrier to another.
- 18. Acronym for requested suspension.
- 20. being at the proper place at your designated time.
- 23. Their extension is “0”.
- 24. How many days can a line stay in Lost Stolen
- 28. ________ customers receive a monthly discount of $12.75
- 30. You can assist with these, when the customer’s card is on file.
- 31. 25GB of free data is an example of a ________.
- 32. What you do to let the customer vent.
- 33. one of the KPI categories.
- 34. verify password or ssn from this person.
- 35. SAA, SMS,and Switch are all foirms of internal what?
- 37. Things you can do without approval are within you _______.
- 38. A credit check is not required with this type of account.
- 39. Acronym for consumer/ customer proprietary network information
Down
- 1. verify password or address from this person.
- 2. Monthly meeting with your Supervisor.
- 3. What the P stands for in CPNI.
- 4. You should always act with a ___________.
- 7. You can give balance a balance and take a payment only from this type of customer.
- 9. life threatening emergency situations.
- 11. Interop, Pocket Geek, and Switch are all ______ that we use.
- 12. A sim card that has both 3FF and 4FF on one card.
- 14. Our President.
- 17. amount of time a customer is left on hold.
- 19. Don't take it_______.
- 21. average amount of calls taken.
- 22. before asking for assistance you should check your ______.
- 25. I understand, I am sorry to hear about that.
- 26. How we treat our customers
- 27. What we call a bill.
- 29. Another way to communicate with a customer.
- 36. Have I met your _______?