Across
- 2. the people you serve each day
- 6. with angry customers it's important to let them do this, _______.
- 7. your most important communication tool when you're on the phone is _______.
- 9. the annual celebration of the importance of customer service is __________. (3 words)
- 11. the most important customer service skill is _______.
- 13. treat each customer as if they're the _______ one you'll deal with that day
Down
- 1. customer complaints should be seen as _______ to improve service.
- 3. you start each call with a friendly ________.
- 4. another word for internal customer is _______.
- 5. taking personal responsibility for a customer's complaint is taking ________.
- 8. a positive one will make your day better
- 10. understanding and identifying with your customers' feelings is called _______.
- 12. when speaking with customers you should vary the _______ of your voice.