Across
- 3. The practice of offering customers additional products or services that complement their original purchase.
- 5. The percentage of customer inquiries or feedback that receive a response.
- 10. Customers actively promoting your business.
- 12. The processes and procedures put in place to ensure consistent and high-quality customer service.
- 13. The successful solving of a customer's issue or problem.
- 14. An expression of dissatisfaction or unhappiness from a customer regarding a product or service.
- 15. The amount of time it takes for a company to reply to a customer inquiry or request.
- 18. The act of contacting a customer after a service interaction to ensure satisfaction or address any remaining concerns.
- 21. The process of identifying and resolving issues or challenges faced by customers.
Down
- 1. Techniques and strategies used to resolve disputes or conflicts between customers and service providers.
- 2. Keeping existing customers.
- 4. The degree to which a customer's needs or expectations are met by a product or service.
- 6. A centralized office or facility where customer service representatives handle incoming calls and inquiries.
- 7. Information provided by customers about their experiences with a product or service.
- 8. A problem or concern raised by a customer that requires attention or resolution.
- 9. Polite and respectful behavior when interacting with customers.
- 11. Suggesting related products or services to customers to enhance their experience.
- 16. The ability to understand and share the feelings of a customer, demonstrating care and concern.
- 17. The likelihood that a customer will continue to do business with a company based on their positive experiences.
- 19. The process of exchanging information or ideas between customers and service representatives.
- 20. The process of educating and preparing customer service representatives to effectively assist customers.