Across
- 2. Who can be trained on poor elements highlighted in the results of a QAS?
- 3. What does the car rental company have trouble doing with reservations?
- 4. What social media platform is being used for immediate QA?
- 5. Phone What is the first item out of the Fed Ex package?
- 6. What does the Q stand for in QAS?
- 7. Customer ......... forms, are also a type of QAS
- 9. If gaps are found in CS, what can QAS track?
- 12. According to BA, what do customers not expect you to be?
- 13. How many others do dissatisfied customers tell of their bad experience?
Down
- 1. How often are mystery reports gathered?
- 2. 95% of dissatisfied customers would continue to do business with a company if their problem is solved quickly and .....?
- 3. What beer brand has a 5 Star pour?
- 8. According to Bill Gates, what type of customers are the greatest source of learning?
- 10. The goal is to ensure a ...... customer experience.
- 11. Guest Reports What is the most common QAS used to monitor CS?