Customer Service

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Across
  1. 1. The most important thing for a security officer to do is remain ____.
  2. 3. The four components of the VCU Customer Compass: ____, Integrity, Responsiveness, Initiative
  3. 6. Initiative means being able to _____ the customer's needs.
  4. 7. Often the most important thing for the customer is the ____ of the customer service.
  5. 10. Answer emails ____.
  6. 11. Never ____ the answer to a customer's question, you could accidentally violate policy.
Down
  1. 1. Much of the information you hear is ____, so should not be shared with anyone who is not directly involved.
  2. 2. The final step in good customer service.
  3. 4. No matter what, say "_____."
  4. 5. No matter what you do, you'll encounter ____ customers.
  5. 8. News of bad customer service reaches _____ as many ears as praise for a good service experience.
  6. 9. The first thing you should do when a customer enters the building.