Across
- 4. Positive language, friendly tone
- 5. Assure the conversation is being noted
- 8. "Thank you for being a loyal Acura customer"
- 9. LES waits for customer to finish speaking before responding
- 10. Privacy Protection
Down
- 1. Ask questions and seek clarification
- 2. Champion for the customer
- 3. "Thank you for calling Honda Financial Sevices, how can I help you?"
- 6. Provide correct and complete explanations
- 7. Provide customer with timing expectations