Across
- 3. where commuters await trains, often lined with signage
- 5. Public transport vehicle on the streets
- 7. Timetable that outlines transit arrivals and departures.
- 9. Traffic condition that leads to delays, often addressed with pricing
- 11. A vehicle that runs on tracks
- 12. A frequent user of public transportation systems.
- 13. Measurements used to assess call center performance
- 15. Action taken to address a customer's question or concern
Down
- 1. Service that minimizes stops for quicker travel.
- 2. amount charged to travel on public transport
- 4. Customer responses that inform service improvements
- 6. Key priority to protect passengers while in transit
- 8. Initiative aimed at improving access for those with disabilities.
- 10. Efforts to connect with the community or promote services
- 14. Predefined guidelines for agents to follow during calls