Across
- 3. Not Approved
- 5. Extra money paid that shouldn’t have been
- 7. Caller question or concern
- 9. The yearly window for using benefits
- 10. Request submitted for reimbursement
- 12. When a customer says “I want your manager”
- 13. When something gets the green light
- 15. Person who answers calls and saves the day (hopefully)
Down
- 1. Amount you pay before benefits kick in
- 2. What customers think they have unlimited of
- 4. What the plan includes (or doesn’t… surprise!)
- 6. The Boss Solution Specialists transfer angry callers to
- 8. “Do you mind if I place you on...”
- 11. When you promise to call them back later
- 14. Money taken back due to an processing error