Across
- 2. Default Service Call
- 5. A form that includes description price and quantities of services or goods rendered.
- 6. Word used to describe the different categories of speeds all in one "box"
- 7. Acronym for email billing
- 9. To place or fix in position ready for use.
- 11. Used to connect devices connected in the network to the internet.
- 12. In SMX, red operating status
- 15. Process of digging and covering a cable.
- 17. A service that allows cx's the option of automated payments.
- 19. This feature allows cx to view their information at their convenience.
- 21. Status we can confidently schedule a cx on.
- 24. Electronically transfers money from banks.
- 25. Activate - New Home
- 27. Voice over IP
- 28. Discount
- 30. MONTH A discount usually given in the beginning
Down
- 1. A 4-digit identifier
- 2. Main filter we use to look at cx's transaction history
- 3. The number of days it takes to port a phone number.
- 4. Activate - Temp
- 8. Charge for an extender.
- 10. To adjust the cost based on actual usage.
- 13. A service team that provides registered users help and advice about their products.
- 14. A networking device that connects two or more IP networks or subnetworks.
- 16. 300mbps, 600mbps, 1 Gig
- 18. Out of grant area
- 20. Failure to pay resulting in termination of service.
- 22. Rectangle item issued by a financial institution.
- 23. Disconnection from a network without abrupt termination.
- 26. POSTPAID The only amount we pay attention to on the aging tab in BH
- 29. A must for all interactions with cx's for details.