Across
- 2. Another word for "difficult" customer
- 3. Your body __________ says 1000 words
- 6. Politeness
- 8. Always remember to practice D__D________.
- 12. Always refer to the customer by _________
- 13. Urgency
- 14. Greet every customer with a __________
- 15. A complaint is a ________.
- 17. Always practice the ___________ rule
- 18. Be mindful of your ______ when speaking to customers
- 20. Newlywed Account
Down
- 1. Another word for assistance
- 4. Without Errors
- 5. "We ________ for any inconveniences caused"
- 7. Type of POS machine
- 9. Senior Citizens Account
- 10. _______back
- 11. _________of__________
- 16. KY'C'
- 19. Youth Account