Across
- 3. During the call, always .....on the conversation
- 10. Do not use....language when writing to customers
- 12. Always..........to meeting invites
- 13. Our customers value true....that last post the sale
- 15. Ask....questions to clarify or confirm requests
- 16. We do the right thing even when nobody id looking
- 18. We explore the full potential of our customers and ourselves
- 20. We are responsive by embracing speed,...innovation and focusing on.
Down
- 1. Once a complaint has been resolved thank the customer and ....them of our commitment to serve them.
- 2. It is better to put a call on hold, than put your hand over the receiver-it is...
- 4. Always check with your customer that it is.........to call
- 5. Check in with your customers.....to find out if they have any questions or issues
- 6. An expression of dissatisfaction with a service or a product
- 7. Our culture is guided by our Core
- 8. Never transfer a call.....
- 9. Give customer the......to be put on hold or call back
- 11. Always look for the right.....to inform customers of unique products and services.
- 14. Do not use ....letters when writing to customers
- 17. We are proactive, act quickly and resolutely to deliver results.
- 19. Used to collect, track and store customer queries and service request