Across
- 1. Voice of the Customer
- 3. Individual customers that we support
- 6. Where can you find all the latest updates from the CX Team?
- 7. How many of us are there in the CX/VOC Team?
- 8. Method of helping us improve
- 10. What do we strive for?
- 14. UK Office location
- 15. What do we measure from a customer VOC point of view?
- 16. Location of one of our Asian Offices
- 17. Hopefully doesn’t get stuck in the chimney
- 18. Make sure you get the star on straight
- 19. Feliz Navidad stands for…
Down
- 2. Which company have we just merged with
- 4. Shorthand code for Newcastle
- 5. First place in the world to see Christmas Day
- 8. We don’t measure CSAT or NPS what do we measure?
- 9. Findings from analysis
- 10. What color was Santa first associated with?
- 11. What our QA team measures
- 12. Location of the Australia Office
- 13. Main USA office location
- 20. Spikey but very festive