CX / VOC Crossword

Edit Answers
12345678910111213141516171819202122
Across
  1. 2. We don’t measure CSAT or NPS what do we measure?
  2. 4. Newcastle shorthand
  3. 6. Items we support
  4. 7. Location of the Australia Office
  5. 10. How many of us are there in the CX/VOC Team?
  6. 11. Hopefully doesn’t get stuck in the chimney
  7. 12. First place in the world to see Christmas Day
  8. 15. Location of one of our Asian Offices
  9. 17. Main USA office location
  10. 18. Where can you find all the latest updates from the CX Team?
  11. 20. Spikey but very festive
  12. 21. Individual customers that we support
  13. 22. Findings from analysis
Down
  1. 1. What do we strive for?
  2. 2. Which company have we just merged with
  3. 3. What color was Santa first associated with?
  4. 5. What do we measure from a customer point of view?
  5. 8. UK Office location
  6. 9. What color was Santa first associated with?
  7. 13. Make sure you get the star on straight
  8. 14. Voice of the Customer
  9. 16. What our QA team measures
  10. 19. Method of helping us improve