Across
- 3. Person is out of control and exhibits severe behaviors
- 7. Non-verbal communication
- 8. Person focuses on the conflict
- 9. can potentially be improved with clinical intervention
- 12. Person is unfocused and upset
- 14. cannot be changed with clinical intervention
- 16. Personal space
- 17. Person experiences a conflict and starts to escalate
- 18. Person is cooperative
Down
- 1. The ability to understand and share the feelings of another
- 2. Extremes in behaviors due to mental illness or substance abuse
- 3. Tone, volume, cadence of speech
- 4. Redirecting a person's attention away from negative or harmful topics
- 5. Touch
- 6. when an individual is actively suicidal and engages in life threatening or criminal behavior directed at police to elicit use of lethal force.
- 9. Severity of peak behaviors subside
- 10. Willingness to engage and participate in activities
- 11. Subtly reflecting the other person's speech patterns, and body language to foster a sense of understanding
- 13. A communication technique where the listener fully concentrates, understands, responds, and remembers what is being said
- 15. Extremes in behaviors due to an underlying medical condition. Severe pain can also cause a person to escalate into a crisis state