Across
- 2. Motive Logical buying reason
- 3. First customer contact
- 8. Canvassing Unsolicited outreach attempt
- 11. approach Friendly initial greeting
- 12. Customer expresses concern
- 14. Insincere refusal reason
- 15. Marketing Build customer loyalty
- 17. Method Reject false objection
- 18. Selling Recommend extra items
- 19. Approach Comment on merchandise
Down
- 1. Restate customer words
- 4. Identify potential leads
- 5. Questions Ask broad, open question
- 6. approach Offer help first
- 7. Persuade for sale
- 9. Selling Show feature, benefit
- 10. Analysis Sheet Record objection responses
- 13. Method Offer alternate item
- 16. the Sale Ask for purchase