Across
- 2. dishonestly obtaining a benefit, or causing a loss, by deception or other means
- 4. An actual lending of money or an asset of a particular value with a clear intention to repay.
- 5. A request by staff to another team or site asking them to contact a customer.
- 8. The date the event actually happens.
- 9. a legal process where a person is declared unable to pay their debts. It can release the person from most debts, provide relief and allow the person to make a fresh start. The bankruptcy process makes sure a person’s assets are shared among those the person owes money to (creditors).
- 15. A fixed regular income.
- 16. People from another country who have been accepted to settle and reside in their chosen new country as permanent residents.
- 18. A qualified professional who converts written information from one language to another.
- 21. A person who has escaped from their own country for political, religious or economic reasons or because of a war.
- 22. a person who has served, or is serving, as a member of the Australian Defence Force (ADF) Permanent Forces or Reserves.
- 23. This refers to when a person is lawfully detained, whether in prison, an institution or another place, in connection with an offence.
- 24. Someone's right to be paid a pension or allowance while outside Australia. Pensions and allowances are described as being portable or non-portable.
- 26. one's family and relations, or your closest relation or relations / family relationship
- 29. Allows Service Officers to use the computer keyboard or mouse in lieu of the desk phone to perform telephony functions such as transferring calls.
Down
- 1. a complaint, compliment or suggestion regarding the department’s policies, procedures, products, service delivery or systems.
- 3. Employees who have been delegated to exercise a power personally hold that power and are accountable for the decisions they make.
- 6. A payment that aims to provide income support for mature students and Australian Apprentices (apprentices or trainees), aged 25 years and older, who do not have adequate levels of income.
- 7. A person whose natural or adoptive (legal or traditional) parents are dead or legally missing and presumed dead.
- 10. ndividuals or parties interacting with Services Australia about past, present or future access to payments, services and data/information
- 11. are without paid work and are seeking suitable paid work or are regarded as being unemployed under Section 595 of the Social Security Act 1991.
- 12. Experienced when someone has inadequate access to safe and secure housing which meets community standards.
- 13. the person has a right or interest in the person's principal home and the person's right or interest in the home gives the person reasonable security of tenure in the home
- 14. The date on which Centrelink finds out about the change.
- 17. Any system calculated amounts or one-time payments owed to a customer which are due to be paid when the payment is stripped for the normal delivery date.
- 19. Any official card or document with someone's name, photograph or other information on it that can be used to prove who they are.
- 20. A person who has assumed the financial and custodial responsibilities of a parent in respect of a customer.
- 25. A person who has been appointed by a customer to act on their behalf.
- 27. The date on and after which a change applies to a customer's entitlement.
- 28. The date to which an entitlement has been paid.