Across
- 1. System of working as a pair with another operative
- 3. when both sides of a dispute are reasonably satisfied with the outcome
- 5. An animal instinct used in potentially dangerous situations
- 6. A pre planned reason or excuse to get away from a dangerous situation
- 8. recognising, understanding and sharing another persons feelings
- 9. The exchange of information, ideas and feelings
Down
- 1. A serious difference of opinion
- 2. Recognising and dealing with conflict
- 4. A thing that prevents someone acting in an unnecessary or negative way
- 7. Swopping positions with a colleague
- 10. An action taken towards you to make you loose your temper