Across
- 3. Internal Fraud department
- 6. Internal team that verifies customers identity through submitted documents
- 7. Internal directory operator
- 11. Handles scheduling of meter read after 3 consecutive estimates
- 12. Home Appliance Repair Program
- 13. Handles New Service, Service Alterations and Gas Attachment surcharges.
- 14. AKA the Theft department
Down
- 1. Handles low income verification and host customer assistance days
- 2. Handles gas appointment scheduling and gas leaks.
- 4. Provides free home energy audit, energy saving equipment and appliance recycling.
- 5. Handles OPL field requests
- 8. Handles commercial customers
- 9. Handles gas reconnects at the street
- 10. Handles deceased customer accounts