Across
- 3. Concierge can only view this system, not book or change reservations
- 6. Card Member books through the APP
- 7. Time is not later than the preferred time
- 9. Provides how to information
- 11. Enter details of booking/purchase here
- 12. Found under Maintenance-Card Actions in AESP
- 15. Restaurants offers perks
- 16. TPA is required
- 17. Managed LC must re-assign the request
- 19. Takes you to CM contact info
Down
- 1. Document all/any communication here
- 2. Houses details of what the Card Member asked for
- 4. Four digit security code on front of the card
- 5. Provides details about many restaurants, even those not on the DTM/DNC list
- 8. Eg: 999-999-9999 ABC Grill- spoke with John, booked 1/1/10 @ 5pm 4 ppl
- 10. Use only when it is the restaurants booking system
- 13. Does not accept third party requests
- 14. Account based
- 18. Next Action Date (NAD)