Across
- 3. What order is the best way for customers to tell their story
- 6. Reading the room allows you to deal with this type of customer
- 7. We strive to be (blank) in all our interactions
- 9. What you have to do before you begin discovery
Down
- 1. You always have your customer's (blank)
- 2. What you want to get from your customer
- 4. A way to project confidence
- 5. Active (blank)
- 8. Taking good (blank) is essential