Across
- 2. Customer claims they did not receive the products or services purchased
- 5. Customer doesn't recognize the payment on their card statement
- 6. Customer claims that they did not authorize the payment and is a difficult type to win
- 7. Customer claims they continue to be charged after a subscription was canceled
Down
- 1. Customer claims they're entitled to a full or partial refund
- 2. Customer received the product but claims it was defective or damaged in some way, or was not described in an accurate manner
- 3. Customer claims they were charged multiple times for the same product or service
- 4. An uncategorized dispute so the user should contact their customer for additional details